SpinMillion Privacy Policy

At SpinMillion, we respect your privacy and are committed to protecting the personal data you share with us when you play, register, or contact our support team. This Privacy Policy explains how we collect, use, store, and protect your information when you use SpinMillion, and what choices you have regarding your data. By creating an account and using our services, you agree to the practices described in this policy.

Information We Collect

When you register at SpinMillion Casino, we collect certain personal and technical information necessary to open and maintain your account. We at SpinMillion gather this data directly from you, automatically through your use of our platform, and sometimes from third parties such as payment providers.

• We collect registration details such as your full name, date of birth, address, email, phone number, and chosen currency
• We gather identity verification documents, including government-issued ID, proof of residence, and payment method confirmation, when required for KYC checks
• We track your gaming activity, including deposits, withdrawals, bets, bonus usage, and wagering progress, to operate our services and enforce our terms
• We record technical data such as IP address, device type, browser information, and login timestamps
• We may collect communications you send us via live chat or e-mail for support and complaint-handling purposes

How We Use Your Data

Our SpinMillion platform uses the information we collect for several legitimate purposes connected to running a secure and compliant gaming and sportsbook service. We use your data to verify your identity, prevent fraud, process deposits and withdrawals, and ensure compliance with our minimum and maximum withdrawal limits. Our SpinMillion team also uses your activity data to calculate wagering requirements, cashback, loyalty points, and eligibility for promotions such as the Welcome Package, Daily Rewards, and the Wheel of Luck.

We use your contact details to send account-related notifications, respond to support requests, and, where permitted, inform you about bonuses, Perks, and other offers. You can opt out of marketing communications at any time while still receiving essential service messages. We at SpinMillion also use your data to detect suspicious activity, including use of a VPN or proxy, which is prohibited under our Terms and Conditions and may result in voided bets or account closure.

Legal Basis for Processing

We process your personal data based on the necessity to perform our contract with you, our legitimate interests in preventing fraud and ensuring platform security, and, where applicable, your consent for marketing communications. Where local regulations require additional legal grounds, our SpinMillion Casino compliance team applies the appropriate basis before processing your information.

Sharing Your Information

We do not sell your personal data to third parties. However, our operations require us to share certain information with trusted partners so we can deliver our services effectively.

• We share payment details with banking providers, e-wallet operators, and Coinspaid for processing crypto transactions
• We disclose identity documents to verification and compliance vendors when confirming your KYC status before a withdrawal
• We may share data with regulators, law enforcement, or auditors if legally required, including during internal audits of transactions of 5,000 EUR/USD/GBP or more
• We use IT service providers to host our platform, secure our systems, and maintain the Rewards Center and VIP Club features

Any third party that processes data on our behalf is contractually required to protect it in line with applicable data protection standards.

Data Retention

We at SpinMillion retain your personal data for as long as your account remains active and for a reasonable period afterward to meet legal, tax, and regulatory obligations. If your account becomes inactive for 3 months or more, a maintenance fee may apply, and if inactivity continues for 6 months or more, your account may be flagged as Dormant. In such cases, we retain relevant records as required by law even though remaining funds may be voided in accordance with our Terms and Conditions.

Cookies and Tracking Technologies

Our SpinMillion website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how our services are used. Cookies also help us keep your session secure and support features such as the Deposit Stamps program and loyalty point tracking. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of SpinMillion Casino.

Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Sensitive documents submitted for withdrawal verification, such as ID cards, proof of residence, and masked card photos, are stored securely and accessed only by authorized personnel. While we work hard to safeguard your information, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We aim to honor these rights wherever applicable.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing communications
• You can request a copy of your data in a portable format where technically feasible

To exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable timelines. Complaints related to data handling must be raised within 7 business days of the incident, and we aim to provide an investigation result within 14 business days.

International Data Transfers

Because SpinMillion serves players across multiple regions, including Europe, Canada, Australia, and New Zealand, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfer is subject to appropriate safeguards consistent with applicable data protection laws.

Restricted Territories and Data Processing

Registration is not permitted for residents of certain restricted countries, and bonus-related data processing does not apply to residents of jurisdictions where bonuses are excluded. We at SpinMillion apply geolocation and verification checks to enforce these restrictions and to comply with our legal obligations across different markets.

Children's Privacy

SpinMillion Casino is intended for adults only. We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of SpinMillion after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect or use your data, or if you wish to exercise your privacy rights, please reach out to our support team via live chat, available 24/7, or by e-mail at support@spinmillionmail.com. Our SpinMillion support agents are available in English, French, Italian, Polish, German, Spanish, and Greek to assist you with any privacy-related inquiries.